Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@vitalivv.com. Please note that returns must be sent back to the original shipping address provided by our customer support team.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at support@vitalivv.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and work to make it right.

Please include your order number and, when applicable, photos of the damaged or incorrect item when contacting us.

Exceptions / Non-Returnable Items

For health and safety reasons, opened or used supplements cannot be returned unless otherwise covered by our money-back guarantee.

We also cannot accept returns on gift cards.

If you have questions about whether your order is eligible for a return, please contact us at support@vitalivv.com.

Exchanges

The fastest way to get the product you want is to return the eligible item you received and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable exceptions.

Your item must be unopened, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@vitalivv.com.

60-Day Money-Back Guarantee

We want you to feel confident trying Vitalivv. That’s why qualifying purchases of Vitalivv Lymphatic Drainage Drops are backed by our 60-Day Money-Back Guarantee.

If you’re not satisfied with your purchase, contact us at support@vitalivv.com within 60 days of your purchase to request a refund under our guarantee.