Shipping policy
Shipping Policy
Introduction
Welcome to Vitalivv! We’re committed to making your shopping experience as simple and convenient as possible. That’s why we offer FREE worldwide shipping on every order.
Please review the information below for details about processing, delivery, tracking, and international orders.
Shipping & Delivery
We offer FREE standard shipping worldwide on all Vitalivv orders.
Estimated Delivery Time: 5–7 business days
Delivery times are estimates and may occasionally vary depending on your location, carrier delays, holidays, weather conditions, customs processing, or other circumstances outside of our control.
Order Processing
Orders are typically processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or holidays will begin processing on the next business day.
Please note that order processing time may be separate from the estimated shipping and delivery timeframe.
Shipping Rates
Shipping is completely FREE on all orders worldwide.
There is no minimum purchase required to qualify for free standard shipping.
International Shipping
Yes, Vitalivv ships worldwide.
International orders may be subject to customs inspections, duties, taxes, or import fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer.
International delivery times may also vary due to customs processing or local carrier delays.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking information so you can follow your package along the way.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team at support@vitalivv.com as soon as possible.
If your order arrives damaged, we may request photos of the package and product so we can evaluate the issue and assist you.
Incorrect Shipping Address
Please double-check your shipping address before completing your order.
Vitalivv is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, contact us at support@vitalivv.com as soon as possible. We’ll do our best to update your information before your order ships, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
Contact Us
Have a question about your order or shipping?
Contact our customer support team at: